According to Food & beverages magazine, 37% of restaurants are shut down in their first 5 years. It is not due to lack of service quality but due to losing personal touch with the diners, because generally 58% diners are repeated diners or diners who ask others for recommendations.
Use Wiki’s highly customizable CRM to collect diners data, categories it and use it for targeting with highly effective marketing campaigns.
You can send personal SMS/Emails about offers, get diners to feedback about your quality of service or food and offer them customized deals.
With Wiki CRM, You can
- Understand your diners and their dining habits better
- Target diners with best marketing campaigns
- Boost Sales
- Get diner history at fingertips
- Send Personalised offers and promotions based on the date of birth or anniversary of customer or festival
- Offer Reward program
- Create diner segments for better campaigning
Personalized targeting leaves a positive impact about your restaurant in diners mind and you can create offers via analysis of diners ordering habits.
Personalized marketing is a key factor in retaining restaurant customers.
Testimonials
Multiple kitchen management, inventory management and Marketing was our most urgent need and as off now we are completely satisfied with Wiki’s performance.
We are using the Wiki since our inception and their App based order management system is most favourite functionality of our staff. Their support is also one of the strong points.
Being an restaurant Bar, our need was Daily Physical settlement of liquor stock, Order management and table turn rate. Wiki’s support team is fantastic which helps us in every bit of customizations.
